Unleash the Power of Self-Help in ServiceNow

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Embed expertly crafted video tutorials for Microsoft 365, Teams, Windows, macOS, iOS, and more—right into your ServiceNow experience.

Is Your ServiceNow Portal Underutilized?

The Challenge:

Many organizations struggle to maximize their ServiceNow investment. End users get lost navigating the system, support teams get bogged down with repeat requests, and self-service adoption remains low.

Any of these sound familiar?
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High call volume for simple how-to questions
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Underused self-service portals
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Frustrated end users
Outdated Training
Slowed IT efficiency and rising support costs

Turn ServiceNow into a Self-Service Powerhouse

The Solution: Knowledge Accelerators helps you deliver in-context, on-demand training where your users need it most. Our plug-and-play video tutorial library empowers users to solve issues independently—right inside ServiceNow.

Pre-built Video Tutorials

Covering Microsoft 365, Windows, Teams, OneDrive, macOS, iOS, and more

Flexible Integration

Choose the content you want and import directly into your ServiceNow instance

Contextual Learning

Videos surface in self-service searches, chatbots, and help widgets

Call Avoidance

Reduce repetitive support tickets with easy self-help solutions

Drive Productivity and Reduce IT Overhead

What You Can Expect:
  • Improve user experience and satisfaction
  • Reduce help desk burden and support costs
  • Increase adoption of ServiceNow and Microsoft 365 tools
  • Shorten onboarding and training time for new hires
  • Enhance your ServiceNow offerings
  • Resell or white-label training libraries
  • Add value with ongoing learning and support
  • Strengthen client relationships with measurable outcomes
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Customizable Content for Your Environment

Select only the products your team uses—from Windows and Outlook to iOS and macOS. Each video is concise, up-to-date, and built for real-world tasks.
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NOTE: All content is available in multiple languages and regularly updated with product changes.

Plug, Play, and Empower—All Within ServiceNow

With our XML or API connection, you can import prebuilt, always-updated video libraries in under two hours—no heavy IT lift required.

  • Import prebuilt libraries with ease
  • Use API or chatbot to surface videos in the flow of work
  • Works with ITSM modules, HR portals, and more
  • Compatible with ServiceNow Help and Virtual Agent

Measured Impact, Immediate ROI

Results That Matter

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↓ Reduce IT support tickets
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↑ Boost self-service portal usage
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↑ Increase onboarding with microlearning content
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↓ Training costs across departments

Your Trusted Partner in Software Learning

With over 50,000 training videos used by 50+ Fortune 100 companies, Knowledge Accelerators helps you stay ahead with continuous updates, multiple language options, and scalable support.

Ensure your ITSM system delivers real self-help—not just support delays.

Schedule Demo

Frequently Asked Questions

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How does Knowledge Accelerators integrate with ServiceNow?

Knowledge Accelerators integrates with ServiceNow self‑service and Virtual Agents via API or XML to surface short, relevant training videos at the point of need, improving self‑service without disrupting workflows.
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What types of issues does ServiceNow‑embedded training help reduce?

Our ServiceNow training content helps reduce common support tickets related to Microsoft 365, Teams, Copilot, Windows, macOS, and cybersecurity questions by enabling users to resolve issues independently.
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How is this different from a traditional ServiceNow knowledge base?

Traditional ServiceNow knowledge bases rely on static articles that users often skip or misunderstand. Knowledge Accelerators delivers short, visual, task‑based videos that dramatically improve self‑service adoption and ticket avoidance.
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Can ServiceNow users access the training through Virtual Agents?

Yes. Training videos can be surfaced directly inside ServiceNow Virtual Agents and chat experiences, enabling faster resolution and improving first‑contact containment without opening new tickets.
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Does this reduce IT support tickets and costs?

Yes. Organizations commonly see a reduction in repetitive “how‑to” and access‑related tickets by enabling on‑demand video training inside ServiceNow, lowering support volume and improving IT efficiency.
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Is the training content kept up to date automatically?

Yes. All ServiceNow‑embedded training is continuously updated as Microsoft tools, Copilot features, and operating systems change eliminating outdated articles and manual content maintenance.
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Can ServiceNow training be customized for our environment?

Yes. Organizations can select only the training content relevant to their tools, roles, and users, ensuring a tailored ServiceNow self‑service experience aligned to real workflows.
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Does this integrate with our LMS or other systems?

Yes. Knowledge Accelerators supports ServiceNow alongside LMS and ITSM integrations, allowing organizations to deliver consistent training across ServiceNow, LMS platforms, and in‑workflow tools.
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Where can I see real examples of ServiceNow outcomes?

You can explore real‑world results and customer outcomes on our Resources and Case Studies page.