Unleash the Power of Self-Help in ServiceNow

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Embed expertly crafted video tutorials for Microsoft 365, Teams, Windows, macOS, iOS, and more—right into your ServiceNow experience.

Is Your ServiceNow Portal Underutilized?

The Challenge: Many organizations struggle to maximize their ServiceNow investment. End users get lost navigating the system, support teams get bogged down with repeat requests, and self-service adoption remains low.

Any of these sound familiar?

high call volume
High call volume for simple how-to questions
underused portals
Underused self-service portals
frustrated users
Frustrated end users
slow efficiency
Slowed IT efficiency and rising support costs

Turn ServiceNow into a Self-Service Powerhouse

The Solution: Knowledge Accelerators helps you deliver in-context, on-demand training where your users need it most. Our plug-and-play video tutorial library empowers users to solve issues independently—right inside ServiceNow.

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Pre-built Video Tutorials

Covering Microsoft 365, Windows, Teams, OneDrive, macOS, iOS, and more

Flexible Integration

Choose the content you want and import directly into your ServiceNow instance

Contextual Learning

Videos surface in self-service searches, chatbots, and help widgets

Call Avoidance

Reduce repetitive support tickets with easy self-help solutions

Drive Productivity and Reduce IT Overhead

What You Can Expect:
  • Improve user experience and satisfaction
  • Reduce help desk burden and support costs
  • Increase adoption of ServiceNow and Microsoft 365 tools
  • Shorten onboarding and training time for new hires
  • Enhance your ServiceNow offerings
  • Resell or white-label training libraries
  • Add value with ongoing learning and support
  • Strengthen client relationships with measurable outcomes
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Customizable Content for Your Environment

Select only the products your team uses—from Windows and Outlook to iOS and macOS. Each video is concise, up-to-date, and built for real-world tasks.
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Microsoft 365 Suite
Microsoft_Teams
Teams
Outlook_on_the_web-Logo.wine
Outlook
onedrive
macos
macOS
windows
Windows OS
ios
iOS
NOTE: All content is available in multiple languages and regularly updated with product changes.

Plug, Play, and Empower—All Within ServiceNow

With our XML API connection, you can import prebuilt, always-updated video libraries in under two hours—no heavy IT lift required.

  • Import prebuilt libraries with ease
  • Use API or chatbot to surface videos in the flow of work
  • Works with ITSM modules, HR portals, and more
  • Compatible with ServiceNow Help and Virtual Agent

Measured Impact, Immediate ROI

Results That Matter

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↓ Reduce IT support tickets
self-service portal usage
↑ Boost self-service portal usage
onboarding
↑ Increase onboarding with microlearning content
reduce costs
↓ Training costs across departments

Your Trusted Partner in Software Learning

With over 50,000 training videos used by 50+ Fortune 100 companies, Knowledge Accelerators helps you stay ahead with continuous updates, multiple language options, and scalable support.


Ensure your ITSM system delivers real self-help—not just support delays.

Get A Demo

Get Started Today

Bring Smarter Training into ServiceNow